Return & Refund Policy
At MASAFI Essential, customer satisfaction is important to us. We strive to provide premium fragrances and self-care products crafted with quality and care. If you are not fully satisfied with your purchase, please review our return and refund policy below.
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- Returns Eligibility
We accept returns only under the following conditions:
• The product was received damaged, defective, or incorrect
• The return request is made within 7 days of delivery
• The item remains unused, unopened, and in its original packaging
• Proof of purchase or order confirmation is provided
Due to hygiene and safety reasons, opened or used skincare, body care, hair care, attars, and fragrances cannot be returned.
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- Non-Returnable Items
The following items are not eligible for returns or refunds:
• Opened or used products
• Products damaged due to misuse or improper handling
• Gift cards or promotional items
• Clearance or final sale items
• Personalized or customized products
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- Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To process your request, please provide:
• Your order number
• Clear images of the product and packaging
• A brief description of the issue
Once verified, we will arrange a replacement or refund where applicable.
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- Refund Process
Approved refunds will be processed to the original payment method.
Please allow:
• 5–10 business days for refund processing
• Additional time depending on your bank or payment provider
Shipping charges are non-refundable unless the return is due to our error.
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- Exchange Policy
We currently offer exchanges only for:
• Damaged items
• Incorrect products received
Exchanges are subject to product availability.
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- Return Shipping
Customers may be responsible for return shipping costs unless:
• The wrong product was delivered
• The item arrived damaged or defective
We recommend using a trackable shipping service when returning products.
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- Cancellation Policy
Orders may be canceled only before they are processed or shipped.
Once an order has been dispatched, cancellations cannot be accepted.
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- Contact Us
For return requests or support, please contact:
MASAFI Essential
📍 Address
Masafi Essential Pvt. Ltd Opp. Jhansi Hotel, Sadar Bazar, Civil Lines, Jhansi, UP, India
📧 Email
info@masafiessential.com
📞 Phone
+91-0000000000
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Need Assistance?
Our support team is here to help with returns, refunds, exchanges, and order-related questions.
