Shipping & Returns
At MASAFI Essential, we are committed to delivering your luxury fragrances and self-care essentials safely and efficiently. Please review our shipping and returns policy below for complete information regarding orders, delivery, and returns.
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Shipping Policy
- Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working business day.
Once your order has been shipped, you will receive a confirmation email or message with tracking details.
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- Shipping Time
Estimated delivery times may vary depending on your location:
• Domestic Shipping: 3–7 business days
Please note that delivery timelines may be affected during holidays, sales periods, or due to unforeseen courier delays.
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- Shipping Charges
Shipping fees are calculated during checkout based on:
• Delivery location
• Order size and weight
• Shipping method selected
We may occasionally offer free shipping promotions on eligible orders.
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- Order Tracking
Once your order has been dispatched, tracking information will be shared via email or SMS so you can monitor your shipment status.
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- Incorrect Address Information
Please ensure your shipping information is accurate before placing your order.
MASAFI Essential is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by customers.
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- Delayed or Lost Shipments
While we work with trusted delivery partners, delays may occasionally occur due to:
• Weather conditions
• Courier service disruptions
• Customs clearance
• High order volumes
If your package appears delayed or lost, please contact our support team for assistance.
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Returns Policy
- Returns Eligibility
We accept returns only under the following conditions:
• The product was received damaged, defective, or incorrect
• The return request is made within 7 days of delivery
• The item remains unused, unopened, and in its original packaging
• Proof of purchase or order confirmation is provided
Due to hygiene and safety reasons, opened or used products cannot be returned.
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- Non-Returnable Items
The following items are not eligible for returns:
• Opened or used products
• Products damaged due to misuse
• Gift cards or promotional items
• Clearance or final sale items
• Customized or personalized products
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- Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
Please provide:
• Your order number
• Images of the product and packaging
• A brief explanation of the issue
Once verified, we will arrange a replacement or refund where applicable.
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- Refund Process
Approved refunds will be processed to the original payment method.
Please allow:
• 5–10 business days for processing
• Additional time depending on your payment provider or bank
Shipping fees are non-refundable unless the return is due to our error.
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- Exchange Policy
We currently offer exchanges only for:
• Damaged products
• Incorrect items received
Exchanges are subject to product availability.
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- Return Shipping
Customers may be responsible for return shipping costs unless:
• The wrong product was shipped
• The item arrived damaged or defective
We recommend using a trackable shipping service for returns.
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- Contact Us
For shipping, return, or refund-related assistance, please contact:
MASAFI Essential
📍 Address
Masafi Essential Pvt. Ltd Opp. Jhansi Hotel, Sadar Bazar, Civil Lines, Jhansi, UP, India
📧 Email
info@masafiessential.com
📞 Phone
+91-000000000
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Need Help?
Our support team is here to assist you with shipping updates, returns, exchanges, and order-related questions.
